Reference

What You Agree To When You Use pinayoie

These terms set out how your account works, what we expect from you, and what you can expect from us — including how deposits through DANA, OVO, and GoPay are handled and what happens if something goes wrong.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law determines accessOne account per personTerms may update with notice

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How These Terms Apply to Your Account

pinayoie Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with pinayoie, you confirm that you have read and accepted these terms. They apply every time you log in, deposit funds, place a wager, or request a withdrawal. Your account is personal — it cannot be shared, transferred, or used on behalf

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of someone else. Each person may hold only one account; duplicate accounts may be closed without prior notice and any balance reviewed in line with our verification process. Deposits made via DANA, OVO, or GoPay are subject to the same terms as any other funding method:
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once a transaction is initiated from your wallet, it is processed under the rules stated here. Withdrawal requests go through an account verification step before funds are released; we will ask you to confirm your wallet details match your registered account. If your circumstances change —
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such as moving to a region where access is no longer permitted under local law — you are required to notify us. We keep these terms updated; when we make a material change, we post a notice inside your account dashboard. Continuing to use the platform
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after that notice means you accept the revised terms. If any part of these terms conflicts with local law in your region, that local law takes precedence.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If you have a question about how these terms apply to your account — whether it is about a wallet transaction, an account restriction, or a request to close your account — our support team handles those directly. You can reach us through live chat inside your account, by email, or through the help form on this page. For wallet-specific disputes involving DANA, OVO, or GoPay, include your transaction reference when you write to us so we can pull the relevant record without delay.

Team online

Live Chat

Start a chat from inside your account dashboard. Responses cover terms questions, account status checks, and wallet verification steps.

Email Support

Write to our support address for formal queries. Include your account ID and, for payment questions, your DANA, OVO, or GoPay transaction reference.

Help Form

Use the on-page help form to submit a terms or account query. We log every submission and respond to the email address registered on your account.

HOW WE HANDLE THIS

Account Security and Policy Commitments

These four points cover how we handle the practical side of keeping your account safe and your data used fairly. They are not abstract promises — each one maps to a real process inside pinayoie that you can act on directly through your account settings or by contacting support.

Data Handling

We collect only what is needed to run your account and process wallet transactions. Your DANA, OVO, or GoPay details are used solely for deposit and withdrawal matching — never shared with third parties for marketing.

Account Security

Your account is protected with a login verification step. If you suspect unauthorised access, contact support immediately — we can suspend the account while you recover access and review recent activity.

Data Retention

We keep transaction and account records for as long as required under applicable rules. You may request a summary of what we hold; submit that request through the help form with your account ID attached.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit a change request via live chat. We verify ownership of the new wallet before updating your account.

Common Questions About These Terms

These are the questions we hear most often from people in Indonesia reading through the terms before or after opening an account. Each answer points to the specific part of the process it covers.

Yes. Every funding method is covered by these terms. When you send a transfer from your DANA, OVO, or GoPay app, the transaction is processed and held under the rules stated here.

No. Each person may hold only one account. If we detect a duplicate, both accounts may be suspended and any pending balance reviewed before release.

We post a notice inside your account dashboard when we make a material update. Logging in after that notice and continuing to use the platform means you accept the revised version.

Access depends on local law in your region. If your eligibility changes, you are required to notify us. We will guide you through closing your account or placing it on hold as appropriate.

Submit a data request through the on-page help form. Include your account ID. We will respond to your registered email address with a summary of what we hold and how it is used.

Yes. Contact support via live chat and request a wallet change. We verify ownership of the new wallet — DANA, OVO, or GoPay — before updating your account record.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use pinayoie

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Form

Account Security and Policy Commitments

Data Handling

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits made through DANA, OVO, or GoPay?

02 Can I have more than one account on pinayoie?

03 How do I know when the terms have changed?

04 What happens if I move to a region where access is not permitted?

05 How do I request a copy of the data pinayoie holds on my account?

06 Can I update which wallet I use for withdrawals?

Terms & Conditions

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